EUNIS 2017 Pre-Congress workshop: Transforming the student experience: journeys and destinations
6th of June 2017, Münster, Germany
Participants were trained in Student Experience Journey Mapping (SXJM) applying a version of the Customer Experience Journey Mapping technique (used in many sectors) specially adapted for the HE sector. SXJM is easy to learn and can be adapted to any area of University life. You will gain insight into how your students perceive their interactions with you that shows you where your interventions can really make a difference to outcomes. It can be used with non-technical colleagues and will help you decide which projects are worth pursuing.
The Student Experience Journey mapping outputs are available here (don’t miss Markus Torkkeli’s video summary).
We also took a look at the university campus as a destination and what we need to do to meet the needs of 21st century learning and teaching. An award-winning design expert from Australia took us through a hands-on session in solving real world problems to improve the student experience in a typical campus space. The outputs are available here.