European Journal of Higher Education IT 2017-1

The CIO surveys in German Higher Education Institutions (HEI) allow a unique access to the development process of different IT-Governance implementations across a diverse developed university culture. This culture is often influenced by the traditions, the history and local politics in a specific way but also with a large variety. Not at all surprisingly, the individual HEI only slowly adopts different practices which primarily had been developed in countries with high tuition rates and thus a greater need for cost control and overall guidance. This paper therefore investigates if and how an overall benefit is visible for those institutions which build and implement a specific IT-Governance.

The application of the global complexity index being developed by the CHEITA community as a baseline for comparison does reveal additional valuable insights. Especially the lack of payoff in the application of service management frameworks and increased benefit of the continuous awareness around information security becomes visible. Institutions investing in security awareness show a better spending rate in comparison to their peers on the GCI scale. Institutions spending their budget on the optimisation of the service portfolio fail to demonstrate their advantages. In general, bigger institutions allow their CIOs better to follow their goals. They also grant their CIOs effective access to the board of directors. In consequence, those CIOs can demonstrate a higher value of IT for their institutions.

If the company doesn’t have a website, it is losing out on great opportunities for its business. A website itself can be used to accomplish many different marketing strategies to help the business grow. Companies can benefit from having a website. Websites are nowadays used not only as a sales method and information tool, but also as a communication tool in marketing. (Kvasnicova, Kremenova, Fabus, 2015)

Schools and universities have a special place in the market. They offer education opportunities in particular areas. The educational institutions market is huge and extremely competitive. Although the reputation and the quality of institutions is a major advantage, they must think about the target group, who are young people spending several hours per day browsing websites. Schools and universities should have their own web pages, which represent them and perform many functions: information, communication, publications, cultural, and social, among other activities. University websites are intended for employees, high school students interested in studying, school partners, public authorities and the general public. (Kvasnicova, Kremenova, 2015)

The most important is that the web pages are usable – it means it is easy to use the website, user find what are looking for. Otherwise, visitors leave them and click on the competitor’s website.

The word usability has become the most inflected in the design and management of web sites and applications worldwide in recent years. Nielsen (1993) defined usability as a quality attribute – something that is easy to use.

We are able to evaluate the usability. One of the common tool is System Usability Scale (SUS), which provides a “quick and dirty”, reliable tool for measuring the usability. (Brooke, 2013) It consists of a 10 item questionnaire with five response options for respondents; from strongly agree to strongly disagree. Originally created by John Brooke in 1986, it allows us to evaluate a wide variety of products and services, including hardware, software, mobile devices, websites and applications.

We examined how the current situation in Slovakia is. There are no statistics for measuring and evaluating the usability of university websites. To fill this information gap, we conducted several interviews with administrators of schools websites. The interviews have shown that such a usability test have not been made. Therefore we formulated the research problem: Usability evaluation of universities websites and decided to find out the current situation. Research determine how many of universities in selected countries (Slovakia, Czech Republic and Finland) evaluate the usability of their web pages. We expect: More than 90% of schools do not evaluate the usability of their web pages.

Due to the existence of information gaps and our concern for them to be completed, it was a plan of the research project in two main steps. Step 1: We ask administrators from all universities and colleges in 3 selected countries to fill in a questionnaire. The main question will answer our research problem.

Step 2: We ask high school students to evaluate university websites by using SUS tool. The period of our research is from beginning of February to the end of May 2017.

The results offer insight into the current state of usability of universities website in selected countries. We can identify the weaknesses of websites and propose to remove them. Thanks to the results we are be able to improve website usability, make it more comfortable and easier for users.