Category : Featured

Bomgar – University for the Creative Arts

Meeting the Changing Support Needs of the University Across Five Campuses and Internationally

 The University for the Creative Arts (UCA) is a specialist university formed to foster a unique community for its students around subjects including fine art, digital media, journalism, animation, crafts, fashion and photography. UCA has five campuses and several annex sites across the South-East of England, including Chatham Historical Dockyards and Maidstone TV Studios.

Before using Bomgar, UCA found its IT team was facing challenges around remote support on both the business and technical sides. The biggest challenge was supporting an increasing number of staff working remotely and travelling internationally as part of the University’s recruitment and internationalisation strategies. Together with the growing number of different devices being used by staff connecting to the network, this placed new challenges on the University’s service desk and support teams when it came to dealing with requests.

Read the case study here

EUA e-learning survey: deadline Nov 18

EUA is carrying out an online survey on e-learning among its members and other higher education institutions. The purpose of the survey is to find out more about the capacities of European higher education institutions for e-learning and assess their perceptions regarding the changes and their impact on learning and teaching in general. The second part of the survey is dedicated to the topic of Massive Open Online Courses (MOOCs), given that relatively little information exists on their growth in Europe.

Please follow this link to the Survey:

The data collected through the survey, which is anonymous, will be published in a study to provide information to our members, and also feed into the European higher education policy debate on technology-enhanced education and e-learning. This includes the discussion on the innovation of learning and teaching in the context of the EU Modernisation Agenda, the recently launched European Commission Communication on “Opening up education” (September 2013) and the Bologna Process, to which EUA contributes actively.
EUA will also use the results to devise measures for supporting and networking higher education institutions interested in the matter. The issue will be addressed in the framework of our upcoming Annual Conference at the Université Libre de Bruxelles (ULB) in Brussels on 3-4 April 2014, which we hope you can join.

The survey should be completed and submitted by 18 November 2013.

If your institution does not offer e-learning and you therefore do not wish to take the survey, we would appreciate a short notifying email to

For any questions or if you wish to receive a copy of the survey, please contact

Use Science – Nov 28-29 2013, Riga, Latvia

The “Use Science – Open Infrastructure to Foster Collaboration between Industry and Academia” conference held on November 28-29, 2013 in Riga, Latvia. It is a good opportunity to Riga Technical University (RTU) to bring together R&D professionals, developers of new products and services, and owners of scientific laboratory equipment to establish solid bases for development of cooperation for the purpose of uncovering and enabling development of valuable new products, processes, and services