Category : Featured

ECCA 2014 – Registration Now Open

The registration is now open for the 12th annual European Campus Card Conference 2014.

This year the Annual Conference is taking place at the University of Cantabria, in Santander, Spain from May 25th to 27th.

Please find details regarding the 3 day event and on-line registration at or

  • ECCA Member rate is €195
  • Non Member rate is €245

(To avail of these early bird rates you must book by March 31st)

All information regarding the 2014 conference is available on our conference website e.g. Schedule, Registration, Hotels, Tours, Getting to Santander etc.

If you require any further details regarding the conference or ECCA please do not hesitate to contact us at

EMOOCs 2014, 10-12 Feb, Lausanne

EMOOCs 2014 the Second MOOC European Stakeholders Summit, will be held on February 10-12, 2014 in Lausanne (Switzerland).

The goal of the summit is to develop synergies among European universities around themes such as student assessment, MOOC accreditation, platform interoperability and joint research initiatives.

Organised by the École Polytechnique Fédérale de Lausanne (EPFL) and P.A.U. Education, the event aims to be an opportunity to gather European actors involved in the Massive Open Online Courses (MOOCs) phenomenon, from policy makers to practitioners to researchers. This conference is the follow-up of the MOOC Summit 2013.

Read more and register

EUNIS 2014 Events

We invite you and your institution representatives to attend our 2014 events:

  •  January 31: don’t forget to submit a paper to the 20th EUNIS Congress and compete for the EUNIS Elite Award and/or the Dørup E-Learning Award. More information here.
  • March 6-7: take part in the BI Task Force Conference at AMUE in Paris “Business Intelligence and Data Warehouses in European Universities” organized by AMUE, CINECA, SIGMA and OCU, with keynote speakers from New York University and University of Bologna and presentations of the results of the European “BI Maturity Level Survey”.
  • April 3-5: recommend your Rector/President the 4th EUNIS Rectors’ Conference in Helsinki and Espoo, hosted by Helsinki and Aalto Universities “The New Digital Era in Higher Education” on what every Rector/President should know to stay on top of the constant changes both in technology and in the overall environment! More information here.
  • April (exact date to be confirmed): attend the E-Learning Task Force workshop hosted by Universitat Autonoma de Barcelona (UAB).
  • June 11-13:  enjoy the 20th EUNIS Congress at the University of Umeå “Higher Education in the Digital Era” as well as the midnight sun in the north of Sweden!


Call for 2014 EUNIS E-learning Award

Is your university making innovative use of technology to support learning and teaching? If so, you might be a contender for the EUNIS 2014 Dørup E-learning Award.

The EUNIS Dørup E-learning Award is given for the outstanding and innovative application of information technology (IT) in an educational setting. The scope is broad and we have had winners and runners up in areas including: online learning, innovative use of digital learning resources, innovation in physical learning spaces and e-assessment.

More information about past winners and the judging criteria can be found on the Award web page.

The award will be made at EUNIS 2014, Umeå, Sweden.

Submissions for the award should be made via the submit a paper page on the congress web site.

Make sure you follow the specific instructions for award entries.

The deadline for submissions is 31st January 2014.



Bomgar – University of Reading

Collaborative IT Support at the University of Reading

Since 2012 British Universities have been able to charge £9,000 (about $15,000) per year for tuition fees. I wrote last year, following the itSMF regional at the University of Exeter, that this charging policy shifts the relationship between undergraduates and institutions and further elevates students to ‘customers’ with buying power. Students have new expectations and demand higher standards of their Universities, including IT services.

This is sentiment echoed by Gordon Roberts, Customer Services and Communications Manager at the University of Reading, who I met with Joel Bomgar, CEO of the $50m enterprise remote support company that bears his name. Joel was in the UK to visit the EMEA office and talk with clients including the University of Reading (UoR) who have recently joined the ranks of around 8,000 other Bomgar customers.

Gordon stated his team were under increasing pressure to increase service levels: both to satisfy their staff and students but also manage external reputation. Bad vibes about support spread like wild fire amongst prospective IT savvy students.

 Read the full story here