Category : case study

#EUNIS20 Congress case study at the ZOOM blog

When we decided to run our first online Congress, due to the Covid-19 outbreak, we felt we had to do it in a way that reflects the spirit of our community. It seems ‘Virtual Helsinki’ did just that! With more than 500 attendees involved during the week, the participation rate was much higher than one would normally expect from an online conference and the feedback received was very positive! We have also impressed the ZOOM team, our Congress partner supporting us with the conference tool, as they decided to publish #EUNIS20 Congress case study at their blog. Read it here.

We ran over 30 separate sessions including plenaries, parallel sessions and workshops from our special interest groups at our #EUNIS20 Congress in Virtual Helsinki! If you didn’t manage to attend them don’t hesitate to watch the recordings available within the sessions at the Congress web here! You can also reach the abstracts and Congress presentations there.
Full papers submitted for the Congress will be published in the European Journal of Higher Education IT soon. Stay tuned!

JISC – Learning analytics, current state in the UK

Learning analytics is a rapidly growing area of interest in educational institutions worldwide and is primarily driven by the need to improve student success, retention and the learning experience. This report, provieded by JISC, is examining the current state of learning analytics in the UK. It is based on a study coverering ten universities, two colleges and the University of  London Computing Centre. While the list of institutions cannot be considered representative of UK tertiary education it does provide a snapshot of activity in a wide variety of institutions, and includes some of the most high profile developments. Read the full report.

UCISA – TEL survey results and case studies

During the first months of 2014 the seventh UCISA Survey of Technology Enhanced Learning (TEL) for higher education was carried out by the . It offers a longitudinal perspective of TEL developments over a 13-year period within UK institutions.

The report on the 2014 Technology Enhanced Learning Survey has now been published, and together with 13 case studies, focusing on the  current provision within universities and colleges, and the emerging and planned patterns of learning technology use across the higher education community. The Report was written by members of the Academic Support subgroup of UCISA’s Digital Skills Development Group.

A new case study: BOMGAR – University of York

University of York: Taking IT Support for a Vibrant University to a New Level

“One thing that set Bomgar apart from another popular solution that the other company wanted to charge extra to support anything other than Mac and Windows. Bomgar’s solution also includes Linux and mobile device support. We have several departments that use Linux technology, so having that capability was an important factor in our decision,” said Sarah Kennedy, IT Support Office Manager.

Read the case study here

Bomgar – University of Reading

Collaborative IT Support at the University of Reading

Since 2012 British Universities have been able to charge £9,000 (about $15,000) per year for tuition fees. I wrote last year, following the itSMF regional at the University of Exeter, that this charging policy shifts the relationship between undergraduates and institutions and further elevates students to ‘customers’ with buying power. Students have new expectations and demand higher standards of their Universities, including IT services.

This is sentiment echoed by Gordon Roberts, Customer Services and Communications Manager at the University of Reading, who I met with Joel Bomgar, CEO of the $50m enterprise remote support company that bears his name. Joel was in the UK to visit the EMEA office and talk with clients including the University of Reading (UoR) who have recently joined the ranks of around 8,000 other Bomgar customers.

Gordon stated his team were under increasing pressure to increase service levels: both to satisfy their staff and students but also manage external reputation. Bad vibes about support spread like wild fire amongst prospective IT savvy students.

 Read the full story here