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EUNIS webinar on end-user analytics: 21st of April, 2016

The webinar on end-user analytics for improved visibility of its IT infrastructure

We invite you to join the webinar on end-user analytics for improved visibility of its IT infrastructure. The second EUNIS webinar will be presented by London School of Hygiene & Tropical Medicine in cooperation with Software2.
Date: the 21st of April at 2 pm CET (1 pm GMT). Duration: 30 minutes plus questions.
Presenter: Jon Faulkner, CIO, London School of Hygiene & Tropical Medicine
Overview: While traditional models of the IT Service Desk remain focused solely on Incident and Reactive Problem Management, analysts will continue to manage down queues by addressing a single incident at a time; escalating problems only when they have affected a large number of customers. Using end user analytics LSHTM focus on what real matters – the end user.The webinar will cover three questions to reframe for the Next Generation Service Desk:
  1. Are users reporting any issues? becomes Are users experiencing any issues?
  2. What is the status of our tickets? becomes What is the status of our network and services?
  3. How many tickets have we resolved today? becomes How many tickets have we prevented today?
If you are interested, please REGISTER here to receive an invitation (two days prior to the event).

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